Curriculum
15 Sections
73 Lessons
Lifetime
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Module-1: KPIs Template (Excel)
4
1.1
KPIs Template Preparation-MS Excel
1.2
KPIs Calculation Sheet-MS Excel
1.3
Performance Appraisal Template-MS Excel
1.4
KPI Dashboard Design-MS Excel
Module-2: Competency Framework
9
2.1
Concept of Competencies
2.2
Areas of Excellence (AoE)
2.3
AoE-1 Business Competency
2.4
AoE-2 Process Competency
2.5
AoE-3 Result Chain Analysis
2.6
AoE-4 KPI Technical Competency
2.7
AoE-5 Role Profiling Competency
2.8
AoE-6 Goal Setting Competency
2.9
AoE-7 Project Management
Module-3: PMS in Bangladesh
3
3.1
Methods of PMS
3.2
Challenges of PMS in Bangladesh
3.3
KPI & the Value addition by KPI
Module-4: The Balanced Scorecard (BSC)
3
4.1
The Balanced Scorecard (BSC)
4.2
BSC to KPI in Excel
4.3
OGSM Strategic Planning Process
Module-5: Preparing Strategy Paper (MS Word)
4
5.1
Strategy Paper KPI-MS Word
5.2
Objectives, Goals, Strategies, KPIs Concept
5.3
Value Chain to KPIs
5.4
Preparing Obj., Goals, Stra., KPIs-MS Word
Module-6: Business Strategy Development
6
6.1
Context of Strategy
6.2
Corporate Strategy Development
6.3
Alignment of Strategy with all Levels
6.4
Strategy Management techniques
6.5
Scanning Internal & External Environmental
6.6
Strategy & Performance Framework
Module-7: KPIs Terminology & Selection Matrix
10
7.1
SMARTER (not SMART) decomposed
7.2
KPIs Cycle
7.3
KPIs Polarity
7.4
Writing good KPIs
7.5
CREAM KPIs
7.6
KPIs Story Telling
7.7
Various Forms of KPIs
7.8
Right KPIs
7.9
Converting Qualitative to Quantitative
7.10
Wrong KPIs
Module-8: KPI Typology & Time Frame
11
8.1
KPIs Selection Matrix
8.2
KPIs Selection Matrix (MS Excel)
8.3
Strategic vs, Operational KPIs
8.4
Lagging vs, Leading KPIs
8.5
Effectiveness vs, Efficiency KPIs
8.6
Qualitative vs, Quantitative KPIs
8.7
Financial vs, Non-financial KPIs
8.8
Project-based vs, Business KPIs
8.9
KPIs Setting Process
8.10
Output vs, Outcome KPIs
8.11
KPIs Selection Criteria
Module-9: KPI Alignment
3
9.1
Vertical Alignment
9.2
Horizontal Alignment
9.3
Employee Alignment
Module-10: KPI Target Setting
6
10.1
Target Setting Process
10.2
Challenges in working with targets
10.3
Wrong setting of Targets
10.4
Setting Targets Myth
10.5
Targets Setting Methods
10.6
Targets vs Employees’ Behavior
Module-11: Company & Departmental KPI
2
11.1
Company KPI Development (MS Excel)
11.2
Department’s KPI Develop. (MS Word)
Module-12: KPI Selection Methods
4
12.1
KPIs selection as per Goals
12.2
KPIs selection as per Value Chain
12.3
KPIs selection as per SIPOC
12.4
KPIs selection as per SAVI
Module-13: Annual Performance Evaluation
3
13.1
Measuring Employee Performance
13.2
Employee Performance Management
13.3
Establishing Performance Criteria
Module-14: KPI 360 Degree & Kaizen Reward
3
14.1
KPIs – Bird’s-eye view
14.2
Rewards (Monetary & Non-Monetary)
14.3
Kaizen Reward Program
Additional: Sample KPIs & Study Materials
2
15.1
Add-1: 20,000 Sample KPIs
15.2
Add-2: KPI-Related Study Materials
Certified KPI Professional (CKPIP)
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